Phone Guy News

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Music Licensing

All Music Is Free! (Not)

Let’s talk about music licensing issues. After all these years, we still run into lots of folks who are either playing the radio or a

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On-hold message

What Can We Say On Hold?

Let’s talk about a phone guy’s customers who don’t think they need any recorded message on hold.  “We never leave anyone on hold for more

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Telecom Business

What do YOU have on hold?

Let’s talk about what your company has on hold.  Most phone guys make on hold message services available to their customers.  If they don’t make

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On-hold business

Free Money!

At the start of a new year, many phone guys say to themselves: “this year, we’re going to do some new things – and look

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Frustrating on-hold recordings
On-hold message

The top 2 worst business on hold messages

If you were asked what may be the most hated phrase in North America – what might it be? My choice would be “your call is VERY important to us.” It’s come to mean just the opposite to most people – it’s interpreted to mean “we’ll come to the phone to serve you when we’re good and ready, and not a moment before.” Unfortunately, that phrase is heard on millions of auto attendants, voicemail systems and especially on hold message recordings.

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